Data deletion

Last updated: 13 May 2026

You can delete your Ads Direction account and all data we hold for you at any time. There are two paths — through the app, or by email if you cannot sign in.

Delete from the app

Go to your account settings (sign in if prompted) and use Delete account. This single action:

• Permanently removes your user row, brand profile, audits, insights, recommendations, and uploaded brand assets
• Deletes the OAuth tokens we hold for Google Ads, Shopify, and Meta, so our access ends immediately. Your data on those platforms is untouched. We do not call each platform’s revocation endpoint on your behalf — to remove the app-level grant as well, revoke access directly at Google, Meta, or your Shopify admin.
• Deletes the files we stored for you in object storage — audit documents, raw platform extracts, and uploaded brand assets — on a best-effort basis. If a storage delete fails your account is still removed, and the failure is logged for manual cleanup.
• Retains your billing records (subscription and payment history), de-linked from your identity, as required for GST reconciliation and chargeback defence.
• Cancels your subscription first. If you have a live payment mandate we cancel it with Razorpay before deleting anything. If that cancellation fails we stop and delete nothing, and tell you why — being billed with no account to cancel from would be worse than waiting.
• Stops weekly audit emails on the next delivery cycle

Delete by email (if you cannot sign in)

Email privacy@adsdirection.com with subject “Account deletion request” from the email associated with your account. We confirm within 2 business days and complete the deletion within 7 business days.

Meta-specific deletion

When you disconnect Meta Ads from /onboarding/connect or delete your account, we delete the Meta access token we hold and purge all cached campaign, ad set, audience, insight and Pixel data from our database, along with the corresponding files in object storage. We do not call Meta’s revocation endpoint on your behalf — to remove the app grant on Meta’s side as well, remove Ads Direction under Settings → Business integrations. We retain only a deletion-confirmation record (your user_id + timestamp) for 90 days for compliance audit, then purge that too.

Google Ads and Shopify

Same flow — token revocation against the platform’s revoke endpoint, plus immediate purge of all extracted data within 1 hour of disconnection or account deletion.

Confirmation

If you want written confirmation that your deletion completed, email privacy@adsdirection.com and we will send you a closing note with the timestamp of when each data tier was purged.

See the full Privacy Policy for context on what data we collect, how we store it, and who we share it with. This page is the canonical reference for deletion mechanics and is the URL we provide to Meta App Review for the User Data Deletion field.